The communication (1) must describe the nature and basis of the claim or dispute; and (2) concrete remedies (“debt”). We agree to make good faith efforts to resolve the claim directly, but if we do not reach an agreement on this matter within 30 days of receiving the notice, you or Spotify may initiate arbitration. During the arbitration proceedings, the amount of a settlement offer made by you or Spotify will only be communicated to the arbitrator after the arbitrator has made a final decision and, if applicable, an arbitral award. In the event that our dispute is ultimately settled by arbitration in your favor and the arbitrator awards you an arbitration award greater than the value of Spotify`s last written settlement offer, Spotify will instead pay you either the amount of the arbitration award or $1,000, whichever is greater. All documents and information disclosed in the course of the arbitration proceedings shall be strictly confidential by the addressee and may not be used by the addressee for any purpose other than arbitration or the enforcement of the arbitrator`s decision and award and may not be disclosed confidentially to persons who need it for such purposes or in accordance with applicable law. . . .
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